Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
FAQ
Questions about production process
Questions about order
Questions about custom made furniture
Questions about payment
Questions about delivery
Questions about product
Questions about returns
Production Process
What is the production process?
Firstly, contact us to discuss the furniture you would like. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your furniture to you, delivered by our delivery team. Then, you can enjoy your piece for generations.
Can I Order Samples?
Yes. Simply send us a request via email. Before making your big purchase, we are happy to send you samples of the material we will use. We want you to feel the quality of the materials and finish we offer.
Can I order a finished piece from Stock?
Currently, we offer the a range of pieces from stock. Get in touch to find which items are available. If you have chosen a piece from stock we will send you a picture for your approval before putting the piece in for delivery. I have ordered a custom piece. Is the production process the same as for a standard piece? Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step. Wood Selection Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you. I ordered a Standard Piece. What are the production processes Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step.
Wood Selection
Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you.
ORDER
How can I place an order with Hardman Design?
Placing an order with Hardman Design couldn’t be easier. Simply visit the relevant page for the furniture you’re interested in, select the correct specifications and ‘add to cart’. Alternatively, feel free to contact us if you want increased customization.
Does my purchase come with a warranty?
Each of our products come with our very own 5 year guarantee. This guarantee covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, partial refund or a complete new unit, depending on the nature of the claim.
I received only the part of the furniture. What can I do?
If this happens, contact us right away. You can contact us on hello@hardmandesign.com We will then investigate what happened and make sure you receive your entire package.
Do I have to keep the packaging?
Once the item has been delivered, it is up to you what to do with the packaging. However, we recommend that you keep the packaging, it is ideal for protection in case the furniture needs to be transported again. The furniture is delivered in a solid wooden box, specially designed for the transport of furniture and fragile items.
Can I return a piece of furniture? Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay, and in any event not later than 60 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
How can I cancel my order?
You have the right to cancel your order within 60 days after delivery without giving any reason. The cancellation period will expire after 60 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Hardman Design hello@hardmandesign.com +1-323-621-3323 3110 Main Street, Building C, Santa Monica , CA , 90405) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 60 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Can I cancel a custom order that I have made with you?
We do not accept cancellation of custom orders as custom orders have been customized to specific customer requirements and cannot be resold.
I do not like the colour of my product - can I return it?
If you don’t like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to make sure what you receive is what you expect. But in suh case of this, drop us a call or email, and we’ll follow it up ASAP.
Custom Made Furniture | FAQ
What Is The Process Of Ordering Custom Made Furniture From Hardman Design?
Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
What Is The Lead Time On A Custom Made Piece Of Furniture?
The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.
Which Pieces Of Furniture Can Hardman Design Custom Build?
Hardman Design specialises in hand-crafted dining tables, but also builds a collection of dining chairs and benches, luxury armchairs, bed frames, and shelving/cabinets. Contact us to discuss your specific requirement.
Which materials can be used in a Hardman Design Custom Build Piece Of Furniture?
Materials can be tailored to match your bespoke design, so contact us to discuss your preference. We pride ourselves on handcrafting furniture from quality, locally-sourced natural materials. Typically, our pieces are made using strong and attractive oak, walnut, and maple. Some of our pieces feature steel legs, while Spanish leather and wool complement our seating range.
What type of oil is used to finish off a Hardman Design piece?
This is up to you. Typically, we enhance our collection pieces with hardwax oil from the Osmo range, thanks to its high-quality and longevity. However, if you’d prefer a different finish - including a regular clear coat - we are more than happy to fulfil this request.
Does My Custom Built Piece Come With A Warranty?
Yes, Each of our products comes with our very own 5 year guarantee. This covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, part refund or a complete new unit, depending on the nature of the claim.
Does my custom made piece come flat packed or ready built?
All of our custom-made pieces are delivered flat-packed. But don’t let this dissuade you. We deliver with our own team and, in the majority of cases, we install it for you. If you choose to assemble your furniture yourself, then rest assured, because assembly is very simple and should take no more than 20 minutes. Then you can enjoy your new piece of furniture, built to last for generations.
PAYMENT
I haven’t received my payment information. Can you help me?
Payment information will be sent directly to the email address you provided us upon ordering. Usually, the information will come straight through to your inbox, however, it is best to check your junk mail before contacting us. Failing that, feel free to contact us directly, and we will ensure all payment information is sent to you.
Are my payment details secure?
All payment made to Hardman Design is done through a secure and confidential process. (MORE INFO)
Can I get a VAT invoice?
VAT invoices are available upon request, and we would be happy to send you one if needed.
Can I pay by PayPal?
Yes, payment via PayPal is possible.
How can I pay for my order?
There are a number of ways you can pay for your order. Each payment method is secure, so you can be safe in the knowledge that each method keeps your money and details safe. These methods are: Transferwise Transfer, Google Pay, Apple Pay, Mastercard, Visa, American Express
DELIVERY
How fast is regular delivery?
The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.
How can I track the progress of my order?
Once your order has been shipped, we will contact you directly to arrange the delivery date and time. Please make sure you provide us with contact details (phone number and address) upon ordering, so we can contact you to arrange delivery and avoid any delays.
If I have ordered several items, will they all be delivered at once?
Mostly, your items will be delivered together. Occasionally they will arrive separately, but this is not the norm. We like to track our carbon footprint as much as possible, that’s why we’re dedicated to making as few deliveries as possible.
How can I change my delivery address?
If you would like to change your delivery address, please get in touch with us, and we’ll be sure to change the address in our system. You can contact us via email on mailto:hello@hardmandesign.comor telephone on +1-323-621-3323
Can I provide additional delivery instructions?
You can provide detailed delivery instructions when we arrange the courier and delivery process with you. Any instructions you have should be given to us either via telephone or email.
How will I know when the delivery will happen?
Once your order leaves our production facility, it takes between 5–10 business days before it gets to your home. During this time you will be given a tracking number, and you will be contacted by our delivery partner who will schedule a suitable time to deliver your order.
How expensive is the delivery?
Delivery is included in the price of the product. If you would like a white glove delivery with installation that cost a flat rate of $199
How will my items be delivered?
All items are delivered flat packed, which means that the table legs still need to be attached. Do not worry, the assembly is very simple, the assembly should take no more than 20 minutes. After that, you can directly enjoy your new piece(s) of furniture!
Where do you ship to?
Hardman Design delivers worldwide. Delivery times vary between Europe and the rest of the world. However, we accept custom orders from many countries outside of Europe.
PRODUCT
Can I buy items from your showroom?
We currently don't have a showroom in the US.
Can you provide me with a sample?
Absolutely! We want our customers to feel comfortable with their purchase, so we are happy to send you a sample of the wood we use so you can get a better feel for what you are buying.
Will I have to assemble the furniture myself?
Our furniture will arrive at your door in a flat pack. The assembly of all our furniture takes no more than 20 minutes and is simple and easy for anyone.
What should I do if I have received the wrong product?
In the highly unlikely event that you have received the wrong product, contact us within 24 hours of receiving the delivery.
Where are Hardman Design products manufactured?
Hardman Design products are manufactured in Ukraine. We are proud to have had strong partnerships in Ukraine since 2018
How are Hardman Design products made?
Hardman Design is dedicated to ecologically sourced wood products.
Title text goes here
Content text goes here
Questions about production process
What is the production process?
Firstly, contact us to discuss the furniture you would like. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your furniture to you, delivered by our delivery team. Then, you can enjoy your piece for generations.
Can I Order Samples?
Yes. Simply send us a request via email. Before making your big purchase, we are happy to send you samples of the material we will use. We want you to feel the quality of the materials and finish we offer.
Can I order a finished piece from Stock?
Currently, we offer the a range of pieces from stock. Get in touch to find which items are available. If you have chosen a piece from stock we will send you a picture for your approval before putting the piece in for delivery. I have ordered a custom piece. Is the production process the same as for a standard piece? Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step. Wood Selection Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you. I ordered a Standard Piece. What are the production processes Yes, both customised and standard pieces are made to order so they follow the same steps during production, as outlined above. From beginning to end, the production is managed by us, with you signing off every step.
Wood Selection
Here, you will also be involved in the production journey, with our team sending you images of a board selection we have chosen for your order. Only upon your confirmation, will we proceed with the build. If you do not like the choice of wood, you have the option to exchange boards until you are completely happy with the composition. Final Production Stage | Finished Picture We don’t send out the finished item until you have given your final approval. We will send you detailed images of the piece, for you to view the finished furniture and to ensure you are happy. We will only send out your item once you have given your final sign off. For your order, we welcome you into our team. You have as much influence as anyone else in the production process, and we can’t wait to hear from you.
Questions about order
How can I place an order with Hardman Design?
Placing an order with Hardman Design couldn’t be easier. Simply visit the relevant page for the furniture you’re interested in, select the correct specifications and ‘add to cart’. Alternatively, feel free to contact us if you want increased customization.
Does my purchase come with a warranty?
Each of our products come with our very own 5 year guarantee. This guarantee covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, partial refund or a complete new unit, depending on the nature of the claim.
I received only the part of the furniture. What can I do?
If this happens, contact us right away. You can contact us on hello@hardmandesign.com We will then investigate what happened and make sure you receive your entire package.
Do I have to keep the packaging?
Once the item has been delivered, it is up to you what to do with the packaging. However, we recommend that you keep the packaging, it is ideal for protection in case the furniture needs to be transported again. The furniture is delivered in a solid wooden box, specially designed for the transport of furniture and fragile items.
Can I return a piece of furniture? Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay, and in any event not later than 60 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
How can I cancel my order?
You have the right to cancel your order within 60 days after delivery without giving any reason. The cancellation period will expire after 60 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Hardman Design hello@hardmandesign.com +1-323-621-3323 3110 Main Street, Building C, Santa Monica , CA , 90405) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 60 days from the day on which you communicate your withdrawal from this contract to us. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Can I cancel a custom order that I have made with you?
We do not accept cancellation of custom orders as custom orders have been customized to specific customer requirements and cannot be resold.
I do not like the colour of my product - can I return it?
If you don’t like the colour of the product, you should contact us immediately. We put the customer at the centre of the creation and production process to make sure what you receive is what you expect. But in suh case of this, drop us a call or email, and we’ll follow it up ASAP.
Questions about custom made furniture
What Is The Process Of Ordering Custom Made Furniture From Hardman Design?
Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
What Is The Lead Time On A Custom Made Piece Of Furniture?
The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.
Which Pieces Of Furniture Can Hardman Design Custom Build?
Hardman Design specialises in hand-crafted dining tables, but also builds a collection of dining chairs and benches, luxury armchairs, bed frames, and shelving/cabinets. Contact us to discuss your specific requirement.
Which materials can be used in a Hardman Design Custom Build Piece Of Furniture?
Materials can be tailored to match your bespoke design, so contact us to discuss your preference. We pride ourselves on handcrafting furniture from quality, locally-sourced natural materials. Typically, our pieces are made using strong and attractive oak, walnut, and maple. Some of our pieces feature steel legs, while Spanish leather and wool complement our seating range.
What type of oil is used to finish off a Hardman Design piece?
This is up to you. Typically, we enhance our collection pieces with hardwax oil from the Osmo range, thanks to its high-quality and longevity. However, if you’d prefer a different finish - including a regular clear coat - we are more than happy to fulfil this request.
Does My Custom Built Piece Come With A Warranty?
Yes, Each of our products comes with our very own 5 year guarantee. This covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, part refund or a complete new unit, depending on the nature of the claim.
Does my custom made piece come flat packed or ready built?
All of our custom-made pieces are delivered flat-packed. But don’t let this dissuade you. We deliver with our own team and, in the majority of cases, we install it for you. If you choose to assemble your furniture yourself, then rest assured, because assembly is very simple and should take no more than 20 minutes. Then you can enjoy your new piece of furniture, built to last for generations.
Questions about payment
I haven’t received my payment information. Can you help me?
Payment information will be sent directly to the email address you provided us upon ordering. Usually, the information will come straight through to your inbox, however, it is best to check your junk mail before contacting us. Failing that, feel free to contact us directly, and we will ensure all payment information is sent to you.
Are my payment details secure?
All payment made to Hardman Design is done through a secure and confidential process. (MORE INFO)
Can I get a VAT invoice?
VAT invoices are available upon request, and we would be happy to send you one if needed.
Can I pay by PayPal?
Yes, payment via PayPal is possible.
How can I pay for my order?
There are a number of ways you can pay for your order. Each payment method is secure, so you can be safe in the knowledge that each method keeps your money and details safe. These methods are: Transferwise Transfer, Google Pay, Apple Pay, Mastercard, Visa, American Express
Questions about delivery
How fast is regular delivery?
The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.
How can I track the progress of my order?
Once your order has been shipped, we will contact you directly to arrange the delivery date and time. Please make sure you provide us with contact details (phone number and address) upon ordering, so we can contact you to arrange delivery and avoid any delays.
If I have ordered several items, will they all be delivered at once?
Mostly, your items will be delivered together. Occasionally they will arrive separately, but this is not the norm. We like to track our carbon footprint as much as possible, that’s why we’re dedicated to making as few deliveries as possible.
How can I change my delivery address?
If you would like to change your delivery address, please get in touch with us, and we’ll be sure to change the address in our system. You can contact us via email on mailto:hello@hardmandesign.comor telephone on +1-323-621-3323
Can I provide additional delivery instructions?
You can provide detailed delivery instructions when we arrange the courier and delivery process with you. Any instructions you have should be given to us either via telephone or email.
How will I know when the delivery will happen?
Once your order leaves our production facility, it takes between 5–10 business days before it gets to your home. During this time you will be given a tracking number, and you will be contacted by our delivery partner who will schedule a suitable time to deliver your order.
How expensive is the delivery?
Delivery is included in the price of the product. If you would like a white glove delivery with installation that cost a flat rate of $199
How will my items be delivered?
All items are delivered flat packed, which means that the table legs still need to be attached. Do not worry, the assembly is very simple, the assembly should take no more than 20 minutes. After that, you can directly enjoy your new piece(s) of furniture!
Where do you ship to?
Hardman Design delivers worldwide. Delivery times vary between Europe and the rest of the world. However, we accept custom orders from many countries outside of Europe.
Questions about product
Can I buy items from your showroom?
We currently don't have a showroom in the US.
Can you provide me with a sample?
Absolutely! We want our customers to feel comfortable with their purchase, so we are happy to send you a sample of the wood we use so you can get a better feel for what you are buying.
Will I have to assemble the furniture myself?
Our furniture will arrive at your door in a flat pack. The assembly of all our furniture takes no more than 20 minutes and is simple and easy for anyone.
What should I do if I have received the wrong product?
In the highly unlikely event that you have received the wrong product, contact us within 24 hours of receiving the delivery.
Where are Hardman Design products manufactured?
Hardman Design products are manufactured in Ukraine. We are proud to have had strong partnerships in Ukraine since 2018
How are Hardman Design products made?
Hardman Design is dedicated to ecologically sourced wood products.
Questions about returns
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