Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
Cancellation of Custom Orders Policy
Cancellation of Custom Orders Policy
At Hardman Design, we strive to accommodate our clients’ needs and recognize that situations change, requiring adjustments to previously confirmed orders. However, custom orders involve significant resources and planning. To ensure that we manage our operations efficiently and maintain the quality of service for all clients, the following cancellation policy is in place for all custom orders
1. Cancellation by Mutual Agreement:
A custom order may be canceled only if both HD and the client mutually agree to do so. This agreement must be confirmed in writing by both parties.
2. Administration Fee:
In the event of a mutual agreement to cancel a custom order, an administration fee amounting to 10% of the total order value will be charged. This fee covers part of the costs incurred in the preparation and processing of the order, including but not limited to design, labor, and materials procurement.
3. Notification and Processing:
To initiate a cancellation, the client must submit a written request to HD. Our team will then evaluate the request and, if agreed upon, will process the cancellation. The administration fee will be deducted from any refunds or will be invoiced separately if no payment has been made.
4. Non-refundable Deposits:
Please note that any deposits made at the time of placing a custom order are non-refundable and will be considered part of the administration fee if the order is canceled.
5. Amendments to Orders:
If a client wishes to make changes to a custom order instead of canceling it, we request that the changes be communicated as early as possible. Amendments may be subject to additional charges depending on the nature and timing of the changes.This policy helps HD to manage our resources effectively while ensuring that we can continue to offer high-quality, tailored solutions to all our clients. We appreciate your understanding and cooperation.
Cancellation of Custom Orders Policy
1. Cancellation by Mutual Agreement:
A custom order may be canceled only if both HD and the client mutually agree to do so. This agreement must be confirmed in writing by both parties.
2. Administration Fee:
In the event of a mutual agreement to cancel a custom order, an administration fee amounting to 10% of the total order value will be charged. This fee covers part of the costs incurred in the preparation and processing of the order, including but not limited to design, labor, and materials procurement.
3. Notification and Processing:
To initiate a cancellation, the client must submit a written request to HD. Our team will then evaluate the request and, if agreed upon, will process the cancellation. The administration fee will be deducted from any refunds or will be invoiced separately if no payment has been made.
4. Non-refundable Deposits:
Please note that any deposits made at the time of placing a custom order are non-refundable and will be considered part of the administration fee if the order is canceled.
5. Amendments to Orders:
If a client wishes to make changes to a custom order instead of canceling it, we request that the changes be communicated as early as possible. Amendments may be subject to additional charges depending on the nature and timing of the changes.This policy helps HD to manage our resources effectively while ensuring that we can continue to offer high-quality, tailored solutions to all our clients. We appreciate your understanding and cooperation.